Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at YouniqueByoutique@gmail.com or mailing us at:
YOUnique BYOUtique
1244 N. 53rd Street Philadelphia Pennsylvania US 19131

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at YouniqueByoutique@gmail.com or by mail at
YOUnique BYOUtique
[Re: Privacy Compliance Officer]
1244 N. 53rd Street Philadelphia Pennsylvania US 19131
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TAILOR MADE

Our Bespoke Service

The Process

Custom orders can be either designed to a specific brief or changes can be made to styles already available on the website. This includes metals, stones or details like engraving not currently available to directly purchase on the website.

To get a clear understanding of your preferences, we ask our customers to please fill our our Custom Enquiry Form when you are ready to discuss your ideas. 

Working collaboratively with our clients and using the information provided, we will discuss your ideas and what is achievable within your budget.

When you are ready to proceed with booking your custom production slot, a £50 non refundable deposit will be required to secure your space. This deposit also covers our design service, where over conversations via email and multiple redrafts, we will bring your ideas to life. During this stage, we will talk you through decorative details, provide stone and metal options and quotes within your given budget.

Once you have selected your design, we will confirm the month of your appointment and send you your invoice via email through our website. This will allow you to check out easily via your preferred payment method and get real time updates with dispatch and shipping. Please see 'pricing and timeframes' for more information. The final balance of your invoice is due by the 1st of the month of your production slot.

Pricing and Time Frames

When we have discussed your custom commission and you are comfortable to begin the design and production stage, we ask that you please fill out our booking form to confirm final details. At this stage we require a £50 deposit to reserve your custom space.

Once we have agreed upon a design and cost, we will send you an invoice with the £50 deposit deducted. The final total of your invoice is due 7 days before your custom slot begins. Failure to pay the remainder of the invoice within 7 days will void the deposit and your booking will be cancelled. For more information on our booking terms please see here.

On average customs take 12 weeks to ship, however this depends entirely on the design. Sometimes we will require longer if a design requires custom cut gemstones and specialist techniques. We will always discuss timeframes with you during the design stage.

Cost is dependant on the complexity of the design, metal weight, materials and labour. To give a rough idea of cost, on average silver jewellery ranges from £200 - £600. 9k Gold jewellery ranges from £300-£1500. 18k gold or platinum work ranges from £800 - £3000 +. Please note designs with multiple gemstone settings or pavé details will incur additional charges.

Available Appointments 2023

We offer a limited number of custom slots per year.

The following slots are available on a first come first serve basis:

September - 2

To discuss your idea with us, please fill out our Custom Enquiry Form

Terms and Conditions

Your commission appointment is a production slot, so we aim to finalise all design details prior to your production slot beginning. This allows us to give you an accurate timeline of completion, as well as accurately quote you for the design before we begin crafting.

The final total of the commission (minus your non refundable deposit) will be sent 7 days before your custom slot begins via an email invoice. This invoice will have a link that will bring you to our website so you can check out via your preferred method. This will also allow you to receive real time shipping updates and tracking once we complete your commission. You will also be able to collect loyalty points on your order.

The payment for your invoice is due by the 1st of the month of your slot booking. Production will not begin on your commission until the payment has been received in full. Failure to pay the remainder of the invoice by the 14th of the month without notice, will void the deposit in full and your production slot will be cancelled and offered to someone else.

We understand that sometimes life gets in the way, however due to only offering a select amount of appointments per year, we have to work to a strict production schedule to ensure others appointment slots are not impacted and that every commission receives the attention it deserves. If you are unable to proceed with your custom commission for any reason, we ask that you give us 30 days notice. This allows us time to move your deposit and slot to another month if you wish to do so and give your upcoming appointment to someone else.

Custom designed and produced goods are non returnable and non refundable as they are tailor made to your specifications. Please ensure you give us the correct sizing for items like rings, as some rings can not be resized once crafted if they have delicate gemstones set within the piece. If you have ordered an incorrect size, please let us know as soon as possible and if possible, we may be able to resize your design for you for a small fee.